Monday, 11 June 2012

Two pints of lager and a packet of crisps please....

...may be what is going through the chaps mind I am stood by on the 1748 service to Cheltenham.

I hope I find out, when the guy behind the express cafe counter finally serves him. After a big announcement to say it was open, and the almost theatrical flourish of the shutter opening, our Cafe Manager (or whatever his job title may be)has managed to avoid all eye contact for 5 minutes with anyone here, including my fellow traveller who appears to be waving his £20 note like a flag of surrender as his "excuse me" and less than subtle coughs have been ignored.

He has played with his card machine, scanned and scrutinised what looks like a stock list, and then counted stock, whilst occasionally appearing to look around but in such a way he sees nothing. It is a masterful display of how not to meet customer needs.

And my fellow customer is now stood stoically with his £20 wafting in a draft.

But wait, finally our less than alert Cafe Manager has spotted him. With a tut as his count is interrupted he puts down the stock sheet and approaches the weary looking passenger. Good news the orders in, and my curiosity is satisfied.

Enjoy your Guinness, nuts and fruit cake my friend, you deserve them.

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