As a boy I used to marvel at Jim'll Fix It. The dear departed Sir Jimmy Saville could make complex and simple dreams come through with a mere jangle of his jewellery and a puff on his big cigar. If only he was still alive today as I think he may be the only person who could Fix It for FGW to get trains to run on time.
After the pleasant surprise of an early arrival in sunny London this morning I should have known the return journey would not go so smoothly as thanks to an unexpected hold outside Reading I missed my connecting service home and now have to stand on the new and improved, but unfinished platform 10 waiting for the next train. Still at least the sun is shining. There was no acknowledgement of the late arrival, not even the automated service was sorry. Obviously the complete apathy towards customers service has spread from the top, down through the people and even the machinery.
And here comes my train...hang on...that's not our platform. Oh and there's the tannoy announcement. Must dash....oh and no apology.....puff.....pant....for.....the....last minute...platform change either.......excuse me coming through....
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