Sorry doesn't seem to be the hardest word

So sad...so sad...I'm now stuck at Reading Station, Sorry doesn't seem to be the hardest word...

I wonder if Sir Elton John ever used FGW trains. If he did he may have had a rethink about be of his classic songs. It seems to me FGW are consistently sorry.

For example in the last 15 minutes I've heard 10 very sorry announcements. They were sorry to announce various issues. It started with our driver being sorry to announce that our train was terminating at Reading. She was so sorry she told us three times that we'd be terminating our journey and have to make alternative arrangements to get home due to a mechanical fault. Then sat on the platform I've heard they are sorry for one cancellation, a 27 minute delay and an 8 minute delay. No mention of the train I'm due to catch but given one of the South bound delayed trains is due to arrive at the platform I'm waiting on at the same time as my Northbound service is due, I'm guessing another apology will soon be winging its way over the tannoy.

Not really sure what the fault was on our particular train as it was moving along quite nicely until the driver spoke. And it stopped ok so no issue with the brakes.

Still FGW are really sorry for being unable to perform the basic function I pay them for. That's alright then, they are sorry I won't be in time to see my two little boys before they go to bed. Or the man next to me will who coaches blind kids football will miss half their session, or the little old lady nearby who has just been to a funeral is delayed when all she wants to do is get back to her house for a cup of tea "after a very long and emotional day."

Sorry seems to be an easy word when it comes to FGW absolving themselves of their accountabilities.

And guess what alive just heard again....at least it's not about the train I'm about to catch.